Shipping & Policies

SHIPPING

At this time Ella Plant Originals only ships to Canada and the United States of America.  All shipping is at a flat rate and through Canada Post Standard Shipping, with no tracking.  This is to ensure the most affordable shipping option possible.  If you require another shipping option, please contact me at ellaplantoriginals@gmail.com, to make arrangements.

Canada $5.00  3-10 Business Days

USA $7.00  5-13 Business Days

Ella Plant Originals will process and ship your order within 3 business days upon receiving payment.

All my jewellery is ready to be gifted, either for yourself or for someone special.  Each piece will be wrapped and shipped in the most eco-friendly way possible, while maintaining your orders safety.


CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply to their order.  Ella Plant Originals is not responsible for any delays due to customs.


RETURNS

There are no returns on earrings (for hygienic reasons) and sale items.

Only pre-approved returns will be accepted for credit and only within 14 days of purchase. Obtain approval by e-mail at ellaplantoriginals@gmail.com.  After receiving approval, a return address will be provided.  Products must be returned in their original condition and packaging by parcel post at the customers expense.  A credit will be issued only after the goods are received in a satisfactory condition.  No credit will be issued for any shipping costs.


DAMAGED AND LOST GOODS

Should your order become lost or damaged in transport, please send an e-mail to ellaplantoriginals@gmail.com so that I can be of immediate assistance. 


PRIVACY POLICIES

Ella Plant Originals takes the protection of your privacy seriously.  We will not sell or intentionally share any information provided without your prior consent.

When you purchase from our online store, as part of the process, we collect personal information, such as name, address, email address, and payment information.  This information is used for the sole purpose of completing your transaction.  When you provide this personal information you are implying consent to our collecting it.  

At checkout, you have the option of subscribing to our emailing list.  This email subscription is to keep you up to date about new products, services, discounts, and upcoming events and news pertaining to Ella Plant Originals. Again, this information will not be sold or given to a third party, without your knowledge and consent.  You can unsubscribe at any time.

The website platform used by Ella Plant Originals is fully SSL encrypted.  SSL or "Secure Socket Layers" is security encryption technology used to prevent the theft and interception of information submitted via online.

By visiting Ella Plant Originals you are accepting the practices of our Privacy Policies.